Online Privacy Policy
Your privacy on aquaticdesign.co.uk is important to us and we want you to be confident that your personal data is kept safely and securely and never misused. This privacy policy, sets out what information we collect about you, how we use it and how we protect your privacy.
By accessing this website, you confirm to have understood and agreed to both this policy and our Terms and Conditions. We also use cookies to improve your online experience. Read our cookies policy “here” for more information.
The Aquatic Design Centre Limited (Registered Company Number:2624117) is the Data Controller responsible for, and committed to, protecting your privacy online when using this website (www.aquaticdesign.co.uk) in compliance with the General Data Protection Regulation and Data Protection Act 2018.
Stock Availability
We have a very large selection of dry goods and livestock. Our website shows availability at the time you place an order. In the event we do not hold stock, we will let you know as soon as possible by email or phone and will try to order new stock from our wholesalers. The status of your order can be checked on our site by logging in and going to ‘My Account’. Due to the size of our catalog some items can become unavailable or discontinued, in this case we will contact you immediately to ask you how you would like to proceed. If you are unsure about the availability of a product then please either use the contact us.
Price Matching
We price match any products over £60.00. The price match product must be identical, not clearance or special offer. You will need to show us the comparable item on their website, leaflet or catalog. Please note we do not price match against auctions sites or third party sites, for example Ebay and Amazon. We reserve the right to refuse a price match request at anytime.
Deliveries policy
Who pays who doesn’t?
• Clients on all-inclusive contracts can purchase with delivery on account. See list of applicable clients
• Clients or general customers without an all-inclusive contract must pay for any items ordered before they are sent.
Delivery charges
£30 delivery charge for orders under £60, free delivery on £60 and above (within London M25 only).
We will call you or send you an email when your order is ready for dispatch. Delivery is usually the next working day Monday to Friday 9:30am to 6:30 pm, but very can very occasionally be subject to delays up to 5days. Saturday deliveries are available at an additional cost. We will email and/or call you giving you a 1 hour delivery time slot. If you are not available at that time then you can simply reply and re-arrange.
Collection
Come down and see us in store Monday to Friday between 11am and 6pm, Saturday from 10am-6pm, or Sunday from 11am-5pm. We also now have a collection option on checkout, if you would like to collect from our premises in Balham, South London then simply select this through the website, phone us or email us. We will contact you when your order has been placed to arrange a suitable time and date for collection.
Refunds
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please be aware that all items purchased as a used or ex-display model will not retain a manufacturers warranty and are sold as seen.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Aquarium Purchases
We cannot accept claims for damages once you have inspected and taken delivery of your aquarium after 48 hours, after this time will be unable to replace it. It is therefore essential that you are satisfied that your aquarium is in good condition at the time you take delivery. If the aquarium is damaged you should contact us immediately. We will assess the damage and either arrange for replacement parts or a replacement goods.
Replacement Policy additional
If faulty goods are received you must notify us within 7 working days. Where possible replacement parts will be dispatched and where not possible we will ask you to return the goods. Once we have verified the damage we will supply replacements as required. Where good returned to us are in good working order we are not able to refund your return postage costs and we reserve the right to deduct our original postage cost and a restocking fee from any refund. We cannot take responsibility for any consequential loss or damage arising directly or indirectly from goods supplied. Please be aware that all items purchased as a used or ex-display model will not retain a manufacturers warranty and are sold as seen.
Paypal
We also accept payment via PayPal and your payment is required immediately to confirm the order. We only ship to the addresses provided by PayPal, so please make sure you have the correct postal address at time of checkout. We offer a 14 day return period if not completely satisfied and will refund if all items are returned to us within this period. Deliveries are made using our own company delivery drivers or Royal Mail Services.
Media Services
We offer Media, Film, Television, Photographic Shoots, Equipment Hire, and Animal Handling. These services are all billed at standard hourly rates. Deposits or full payments must be paid before any filming or hire on the day. We may refuse entry at anytime.
OATA
The Aquatic Design Centre are proud members of the Ornamental Aquatic Trade Association OATA (www.ornamentalfish.org)
The Animal Welfare (Licensing of Activities involving Animals) (England) Regulations 2018
The Aquatic Design Centre is License to Sell Animals as pets.
The London Borough of Lambeth being a local authority responsible for licensing the selling of animals as pets under the The Animal Welfare (Licensing of Activities Involving Animals) (England)
Regulations 2018. Licence Number 19/lOO7.