Shop Reopen

Our store is now open as normal, but we are strictly limiting the number of customers in store at any one time. We have some Covid-19 Rules in place. There maybe some queuing outside. We will be Open Mon-Sun 10:30am-4:30pm. Closed Bank Holidays.

We have some strict social distancing measures put in place to help customers and colleagues to keep safe. We will now shift our operations to the following:

• No entry without wearing PPE(Gloves and Mask). Please bring your own as we have no available stocks to provide mask and gloves at this time, but will look towards getting some basic stocks for those who forget.

• No groups of 3 or more. This is to ensure we all keep social distancing and can allow more shoppers in store at any one time.

• At the entrance, please ring the bell and our helpful colleague will ask you what you need and direct you to where your required items are within the store and when to enter the shop.

• Card Only Payments are prefered. This is to help us to avoid handling any cash.

• How to Find Us Map

Please be respectful of colleagues and other shoppers, We have a limited number of staff available at this time, so please be patient and please limit your inside shopping time to 15 min. Thank You for Your Support.

If you are unable to visit us or prefer our take away service, we are still operating our Collection and Delivery services as of the following:

To place your order or make an enquiry about LIVESTOCK or ANY PRODUCTS then Text, Whatsapp or call Nick on 07973859720 (Mon-Fri: 9:30am – 5:00pm)

• Please give us all the details on which fish or plants you would like, a full list of names can be found here: https://www.aquaticdesign.co.uk/london-aquarium-supplies/
• You will be given a call back once your items are confirmed in stock.
• You will be able to pick up your items from the shop between 10:30am – 4:30pm after confirmation.
• Alternatively, you can arrange delivery of your items.
• We will require Card Only Payments at the Shop.
• Delivery Payments will be made over the Phone. (This is to help us to avoid handling any cash or card transactions physically).
• We will accept all Card Payments.
• There maybe a 20% Surcharge on some freshwater species due to increase freight costs.

Delivery Charges are based on distance from our retail shop in Balham SW12 0PS please see below:

• Free Delivery on Orders over £15.00 (Within 2 Miles From Our Shop)
• Free Delivery on Orders over £60.00 (Within London’s M25 Boundary)
• Our Set Delivery Days Over 2 miles from Our Shop (Within the M25 Boundary) Cost = £15.95
• Over 10 miles/Outside the M25 Boundary = Price on Application! (Orders placed before 1pm will be processed on that day, Livestock will be sent via our Aquatic in House Staff, Not UK Couriers).

Maintenance and Aquarium Services for existing Clients please download and read our: Residential Aquariums Contingency Plan

Please note at present we will be continuing our Design and Installation Services as well as productions. FOR Installation and Tank Build Questions please email: customaquarium@aquaticdesign.co.uk

A massive THANK YOU to all our customers for your continued support during this very difficult time, from ALL the team here at Aquatic Design Centre. Take care of yourselves and look after your families and your fish.

Hello everyone we now have in stock a Large Section of Fancy Fighters/Bettas. (30/06/2020) Please Call Now: 07973859720 to reserve or Pop Down to our Aquatic Store. We will be Open Mon-Sun 10:30am-4:30pm.

	Red Super Delta P66 £12.95
	Sliver Super Delta P29 £24.50
	Blue Super Delta P27 £15.95
	Koi HM Plakat P12 £21.50
	Yellow/Blue Half Moon P3 £39.50
	Yellow Half Moon P2 £37.50
	White CrownTail P37 £19.50
	Black Smoke Crowntail P34 £22.50
	Butterfly Half Moon P17 £39.50
	Blue Super Delta P69 £16.95
	Butterfly Half Moon P53 £42.50
	Samurai P28 £75.00
	Koi plakat P13 £22.50
	Rosetail Half Moon P38 £39.50
	Half Moon 180° P49 £39.50
	Triband Half Moon P40 £39.50
	Butterfly P18 £35.00
	Red Half Moon 180° P48 £35.00
	Female Fighters £9.95

Our store is now open as normal, but we are strictly limiting the number of customers in store at any one time. We have some Covid-19 Rules in place. There maybe some queuing outside. We will be Open Mon-Sun 10:30am-4:30pm. Closed Bank Holidays.

We have some strict social distancing measures put in place to help customers and colleagues to keep safe. We will now shift our operations to the following:

• No entry without wearing PPE(Gloves and Mask). Please bring your own as we have no available stocks to provide mask and gloves at this time, but will look towards getting some basic stocks for those who forget.
• No groups of 3 or more. This is to ensure we all keep social distancing and can allow more shoppers in store at any one time.
• At the entrance, please ring the bell and our helpful colleague will ask you what you need and direct you to where your required items are within the store and when to enter the shop.
• Card Only Payments are prefered. This is to help us to avoid handling any cash.
• How to Find Us Map

Please be respectful of colleagues and other shoppers, We have a limited number of staff available at this time, so please be patient and please limit your inside shopping time to 15 min. Thank You for Your Support.

If you are unable to visit us or prefer our take away service, we are still operating our Collection and Delivery services

Dear customers/clients,

This morning we have had many questions from our customers concerning the new government regulations for the COVID-19 / Corona virus outbreak and how this will affect our services provided.

We would like to inform you that we are open to handle all your orders as usual and will continue to service all our clients aquariums as normally as possible.

A couple of things to note:

• If you would like to discuss service access arrangements due to self-isolation or reduced staffing available.
• If you would like deliveries organized with specific instructions.
• If you have any concerns regarding servicing during the following few weeks
• If you wish to cancel your service visits

For any of the above enquiries please contact us on 02076366388 or Email : Office@aquaticdesign.co.uk / Admin@aquaticdesign.co.uk

Alternatively you can contact your engineer directly.

Contingency outline:

Should the worst happen and you find yourself self-quarantining we can help you to sort out any aquarium issues and keep things running smoothly. We are working on a “whats app” face time booking system with your engineers so that you can book a time slot on a suitable day for them to help guide you through any basic tasks that your aquariums will need performed.  If you do not have whats app then please make contact with us with an alternative that works for you.

If we find any engineers are unavailable due to illness we will allocate you to a senior staff member for assistance.

The services you may require are as follows

• Topping up systems with water to prevent them from running dry
• Changing filter wool
• Water changing (in some cases) – this will become more needed depending on the length of time between actual services.
• Topping up auto feeders
• General systems check
• Fish health
• Any operational questions.
• Emergencies

We will follow the news closely and follow government advice. If anything changes, we will update you via email and social media.

We would duly request that if any client has a confirmed coronavirus case within their household or place of work that we are informed so we can act accordingly. We will of course look to respond in the same manner by informing any client visited if we have any confirmed cases within our business.

Our team is taking all necessary precautions. Also all shows/events and overseas traveling are cancelled till April 19^th or longer if necessary.

We thank you for your concerns and messages the last couple of days. Please stay safe and take good care of yourself and your family.

Delivery Services

Unfortunately Our Shop is Now Closed. However we are allowing you to Call and Collect. We are also delivering Products and Live stock on an limited service. We are trying our best to fulfill everyone’s needs while keeping it safe for our staff and customers.

Delivery Charges are based on distance from our retail shop in Balham: Within 3 miles = £10.00. 3-5 miles = £15.00. Over 10 miles = Price on Application. Please call us and please be patient.

Please note at present we will be continuing our Design and Installation services as well as productions.

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