Dear customers/clients,

This morning we have had many questions from our customers concerning the new government regulations for the COVID-19 / Corona virus outbreak and how this will affect our services provided.

We would like to inform you that we are open to handle all your orders as usual and will continue to service all our clients aquariums as normally as possible.

A couple of things to note:

• If you would like to discuss service access arrangements due to self-isolation or reduced staffing available.
• If you would like deliveries organized with specific instructions.
• If you have any concerns regarding servicing during the following few weeks
• If you wish to cancel your service visits

For any of the above enquiries please contact us on 02076366388 or Email : Office@aquaticdesign.co.uk / Admin@aquaticdesign.co.uk

Alternatively you can contact your engineer directly.

Contingency outline:

Should the worst happen and you find yourself self-quarantining we can help you to sort out any aquarium issues and keep things running smoothly. We are working on a “whats app” face time booking system with your engineers so that you can book a time slot on a suitable day for them to help guide you through any basic tasks that your aquariums will need performed.  If you do not have whats app then please make contact with us with an alternative that works for you.

If we find any engineers are unavailable due to illness we will allocate you to a senior staff member for assistance.

The services you may require are as follows

• Topping up systems with water to prevent them from running dry
• Changing filter wool
• Water changing (in some cases) – this will become more needed depending on the length of time between actual services.
• Topping up auto feeders
• General systems check
• Fish health
• Any operational questions.
• Emergencies

We will follow the news closely and follow government advice. If anything changes, we will update you via email and social media.

We would duly request that if any client has a confirmed coronavirus case within their household or place of work that we are informed so we can act accordingly. We will of course look to respond in the same manner by informing any client visited if we have any confirmed cases within our business.

Our team is taking all necessary precautions. Also all shows/events and overseas traveling are cancelled till April 19^th or longer if necessary.

We thank you for your concerns and messages the last couple of days. Please stay safe and take good care of yourself and your family.

Delivery Services

Unfortunately Our Shop is Now Closed. However we are allowing you to Call and Collect. We are also delivering Products and Live stock on an limited service. We are trying our best to fulfill everyone’s needs while keeping it safe for our staff and customers.

Delivery Charges are based on distance from our retail shop in Balham: Within 3 miles = £10.00. 3-5 miles = £15.00. Over 10 miles = Price on Application. Please call us and please be patient.

Please note at present we will be continuing our Design and Installation services as well as productions.

Contact Us

We are now open for visits, collections or deliveries

To place your order or make an enquiry about LIVESTOCK or ANY PRODUCTS then Please Call Shop Enquiries Tel: +44 (0)20 7580 6764 or Email: admin@aquaticdesign.co.uk OR JUST POP DOWN TO US.

• Please give us all the details on which fish or plants you would like, a full list of names can be found here: https://www.aquaticdesign.co.uk/london-aquarium-supplies/
• No entry without wearing PPE(Mask). Please bring your own as we have no available stocks to provide you.
• 20% Surcharge on some species due to new freighting costs
• You will be able to pick up your items or visit our shop between 11:00am – 5:30pm Mon-Fri, Sat 10am-6pm or Sun 11am-5pm.
• Alternatively, you can arrange delivery of your items. (See Costs Below, CC/ULEZ zone charges may apply)
• Delivery Payments will be made over the Phone. (This is to help us to avoid handling any cash or card transactions physically).
• We will accept all Card Payments.
• <AQUARIUM STARTER PACKS>
• <FRESHWATER LIVESTOCK LIST>
• <FANCY GUPPIES LIST>
• <FANCY BETTA/FIGHTERS LIST>
• <AQUATIC PLANT LIST>
• <MARINE FISH LIST>
• <ULTRA ZOAS>
• <CORALS and INVERTS>

Delivery Charges are based on distance from our retail shop in Balham SW12 0PS please see below (CC/ULEZ zone charges may apply):

• Free Delivery on Orders over £15.00 (Within 2 Miles From Our Shop and Excluding bespoke Aquaria)
• Free Delivery on Orders over £60.00 (Within London’s M25 Boundary and Excluding bespoke Aquaria )
• Our Set Delivery Days Over 2 miles from Our Shop(Within the M25 Boundary) = £15.95
• Over 10 miles/Outside the M25 Boundary = Price on Application! (Orders placed before 1pm will be processed on that day, Livestock will be sent via our Aquatic in House Staff, Not UK Couriers).

Please note at present we will be continuing our Aquarium Design, Custom Made and Installation Services as well as Productions. FOR Installation and Tank Build Questions please Email: customaquarium@aquaticdesign.co.uk.

For Aquarium Maintenance enquiries please Email: office@aquaticdesign.co.uk

A massive THANK YOU to all our customers for your continued support during this very difficult time, from ALL the team here at Aquatic Design Centre. Take care of yourselves and look after your families and your fish.

We pride ourselves on our excellent range of aquatic aquarium plants.

Aquarium plants add colour and can transform a tank into something really special. Not only that, aquarium plants also act as a biological filter, absorbing wastes such as nitrogen and phosphates, thereby creating a more natural and healthy environment for your fish to live in. They also provide cover to shy fish and are great for covering up equipment like pipes, airlines, filters or heaters.

Click Here for the CURRENT PLANT STOCK LIST

We get two deliveries of plants a week, from three of Europe’s leading aquatic plant suppliers. We always have plenty of stock, and are happy to take special orders of plants for our customers. We also have numerous rare species growing in our display tanks; feel free to ask for a cutting if they are ready. With an extensive selection of lights, substrates, carbon dioxide systems, fertilisers, and monitoring equipment. We stock everything you’ll need to create and maintain a beautiful tropical freshwater tank.

Come visit our shop to see many more rare species in our show tanks and we are happy to give cuttings! If you would like us to order any species for you, please give us a call and we’ll be happy to help.