Shop Update #05

Shop Now Open

Our store is now open as normal, but we are strictly limiting the number of customers in store at any one time. We have some Covid-19 Rules in place. There maybe some queuing outside. We will be Open Mon-Sun 10:30am-4:30pm. Closed Bank Holidays.

We have some strict social distancing measures put in place to help customers and colleagues to keep safe. We will now shift our operations to the following:

  • No entry without wearing PPE(Gloves and Mask). Please bring your own as we have no available stocks to provide mask and gloves at this time, but will look towards getting some basic stocks for those who forget.
  • No groups of 3 or more. This is to ensure we all keep social distancing and can allow more shoppers in store at any one time.
  • At the entrance, please ring the bell and our helpful colleague will ask you what you need and direct you to where your required items are within the store and when to enter the shop.
  • Card Only Payments are prefered. This is to help us to avoid handling any cash.

Please be respectful of colleagues and other shoppers, We have a limited number of staff available at this time, so please be patient and please limit your inside shopping time to 15 min. Thank You for Your Support.

If you are unable to visit us or prefer our take away service, we are still operating our Collection and Delivery services as of the following:

To place your order or make an enquiry about LIVESTOCK or ANY PRODUCTS then Text, Whatsapp or call Nick on 07973859720 (Mon-Fri: 9:30am – 5:00pm) or Shop Enquiries Tel: +44 (0)20 7580 6764.

  • Please give us all the details on which fish or plants you would like, a full list of names can be found here: https://www.aquaticdesign.co.uk/london-aquarium-supplies/
  • You will be given a call back once your items are confirmed in stock.
  • You will be able to pick up your items from the shop between 10:30am – 4:30pm after confirmation.
  • Alternatively, you can arrange delivery of your items.
  • We will require Card Only Payments at the Shop.
  • Delivery Payments will be made over the Phone. (This is to help us to avoid handling any cash or card transactions physically).
  • We will accept all Card Payments.
  • There maybe a 20% Surcharge on some freshwater species due to increase freight costs.

Delivery Charges are based on distance from our retail shop in Balham SW12 0PS please see below:

  • Free Delivery on Orders over £15.00 (Within 2 Miles From Our Shop)
  • Free Delivery on Orders over £60.00 (Within London’s M25 Boundary)
  • Our Set Delivery Days Over 2 miles from Our Shop (Within the M25 Boundary) Cost = £15.95
  • Over 10 miles/Outside the M25 Boundary = Price on Application! (Orders placed before 1pm will be processed on that day, Livestock will be sent via our Aquatic in House Staff, Not UK Couriers).

Maintenance and Aquarium Services for existing Clients please download and read our: Residential Aquariums Contingency Plan

Please note at present we will be continuing our Design and Installation Services as well as productions. FOR Installation and Tank Build Questions please email: customaquarium@aquaticdesign.co.uk

A massive THANK YOU to all our customers for your continued support during this very difficult time, from ALL the team here at Aquatic Design Centre. Take care of yourselves and look after your families and your fish.